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The Rise of Digital Experience Platforms in Online Banking Strategy
The banking world has faced disruption in the past, and some survived, some failed, and some thrived. The adage of…
Meeting the Moment: Conversational AI and the Digital Banking Experience
The financial services industry is evolving. It’s driven by advances in technology, customer demand for ubiquitous digital banking services, COVID-19…
Crisis Recovery Phases and The Importance of Virtual Assistants
The year 2020 will be remembered as a watershed moment for many things, some good and some not so good.…
Driving AI-based Digital Assistance with Conversational Augmentation
Conversational artificial intelligence (AI) (aka virtual assistants or AI-powered chatbots), which provides information, direction, and action through text- or voice-based…
Kasisto will Emerge as the Industry Leader
It’s safe to say the most effective customer service representatives are those who continually learn…about their products or services, about…
A Data Driven Assessment – Is the Financial Services Industry Prepared for the New Normal?
“Pre-pandemic, people might have thought we were automating too much. This event is going to push people to think what…
A Virtual Financial Assistant in a Time of Crisis
As a leader, keeping our teams safe and healthy is my biggest priority. Like many other companies, we have spent…
Absa Deploys KAI, Transforming their Customers’ Digital Experiences
We are excited to announce that Absa Regional Operations (ARO), has deployed KAI, our leading digital experience platform, to power…
We’re in Good Company with Fast Company
Being listed as one of the top 10 AI companies in this year’s Fast Company Most Innovative Company listing comes…
Should Banks Build or Buy Conversational AI?
As published in BAI The banking industry is rapidly investing in artificial intelligence and will spend more than any vertical on cognitive…
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