Rob Kassel, PhD

EVP Global Customer Experience

Dr. Kassel brings decades of experience driving organizations to design, implement, and scale products built on breakthrough technologies. He holds a Ph.D. in Electrical Engineering from MIT and has filled leadership roles at Nuance, Genesys, and Kore.ai. Known as both a strategic thinker and a creative tactician, he has led high-performing teams to produce outstanding outcomes for clients worldwide.