The Power of Conversation
KAI, a conversational AI platform, makes engaging with customers as natural as chatting. It weaves easily into their everyday lives.
Conversational AI fluent in any industry
Conversation is the new user interface connecting people to products and services. Now, companies can engage in intelligent conversations with their customers using KAI-powered virtual assistants and smart bots. With industry-specific smarts, they speak the language of your business.
Transforming consumer banking
KAI Banking is conversational AI with deep financial knowledge. As a platform, it understands banking inside and out.
From mundane requests to complicated tasks, banking is as easy and natural as sending a text — whether it’s on a bank’s mobile app, website, Facebook Messenger, or IoT devices like Amazon Alexa and Google Home. KAI Banking is an entirely new experience.
Say hello to KAI
Out of the box, KAI Banking is fluent in banking so bots and assistants can help customers manage money, track expenses, analyze spending, make payments, and more.
With contextual and personalized conversations, they fulfill requests, solve problems, and predict needs in ways that are as natural as texting a friend.
“Looking at how quickly our clients are embracing digital, I expect our chatbot will become a popular way to connect with us anytime, anywhere.”
“The customer [now] chooses how they want to interact with us, and what we want to do with KAI is provide a higher value of customer service.”
“The results so far are impressive: Eighty-two percent of all customer support for digibank by DBS is handled through the bot, helping the company run the unit at about a fifth of the cost of running a traditional bank.”
“Digibank customers in those three countries can now handle their banking needs via mobile app, web portal or Facebook Messenger thanks to an artificial intelligence platform called KAI.”
“The new bot is currently in pilot testing, but the company says it will roll out to all of Facebook Messenger’s 1 billion users, starting early next year, in the U.S. first.”