What People Are Saying
Check out the latest news on Kasisto and the growth of conversational AI.
You may be in love with your mobile banking app, but at the end of the day your app is not as smart as your banker and your banker is not as convenient as an app. Thankfully, Kasisto merges online financial management with the capabilities of a banker into a fully loaded AI-powered assistant that can handle a wide array of financial services you need.
Zor Gorelov, Co-founder & CEO of Kasisto, the company behind conversational AI platform KAI, which enables companies to attract, engage, and transact with their customers via human-like and intelligent conversations anytime, anywhere, shares how KAI is applied by some of the largest financial institutions, and what role conversational banking will play in the financial services industry.
In effect, KAI functions as a “banking brain” that can have contextual conversations with customers based on what it knows about the customers, harnessing customer data to create a more personalized conversation with the customer.
“Kasisto has an amazing track record of not only having one of the most proven and comprehensive AI platforms in the industry, but also with their customers — some of the world’s most innovative financial institutions — that sets them apart. We are excited to partner with Kasisto to continue to drive scale and growth.”
The latest noteworthy announcement of a customer-facing AI implementation is Standard Chartered Bank, which is based in London but has a presence in 68 countries. In mid-November, the company said it planned to deploy a chatbot on its online and mobile banking platforms using Kasisto's conversational artificial intelligence platform, KAI Banking.
Zor Gorelov, CEO and co-founder of Kasisto, adds: “KAI is already a banking expert and once it’s trained on Standard Chartered products and services, it will serve as a powerful AI brain ready to meet their clients in the channel they prefer.”
The chatbot will use KAI, a conversational AI service developed by financial technology provider Kasisto, to provide text and voice assistant to bank customers, Standard Chartered said in a press release. The bot will be available for both online and mobile services, the bank said. The “virtual assistant” will help users with the daily tasks of banking, including making payments and managing their “spending in a split-second,” Standard Chartered said.
Standard Chartered selected Kasisto's KAI Banking for its chatbot based on the platform's proven track record of delivering bots that engage customers in 'human-like' conversations.
The bank has selected Kasisto’s Kai Banking platform for its track record of delivering reliable and intelligent conversations with customers of financial institutions. “The bot has the know-how to fulfill client requests, make actionable recommendations and solve problems – while providing banking services with a human touch. It can handle all of the unique ways people communicate and when there is a need to talk to a human, the bot can seamlessly hand-off to a live agent,” said Zor Gorelov, chief executive and co-founder of Kasisto.