DBS Bank, a leading bank in Asia with over $320B in assets, is at the forefront of innovation creating lifestyle banking – seamlessly integrating banking into their customers’ everyday lives.
By leveraging KAI Banking, our conversational AI platform, DBS created digibank, India’s first mobile-only bank, with just one-fifth of the resources of traditional banks. Very quickly, DBS leveraged our platform to expand their KAI assistant from India to Indonesia and Singapore, and from mobile to the web and Facebook Messenger.
Keep in mind, DBS digibank itself breaks new ground, being a completely paperless, signatureless and branchless experience. That’s a lot of responsibility for the virtual assistant as the face of the entire bank.
With more than one million customers, the KAI assistant handles 82% of digibank customers’ requests and inquiries without human intervention. It’s an entirely new banking experience via intelligent conversations.
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