We’re proud to announce LendIt Fintech USA, the world’s leading event in financial services innovation, chose DBS Bank and Kasisto as the winners for the Most Successful Cross-Border Partnership at their LendIt Fintech Industry Awards.
It was a fun evening with 400 fintech influencers and innovators celebrating our industry’s outstanding achievements. We were certainly in great company and the competition was stiff, so it was a thrill when we were announced the winner. Tom McCabe, DBS Bank Global Business Executive & Country Head, and Dror Oren, Kasisto Chief Product Officer & Co-Founder accepted the award on behalf our two companies.
Our partnership is successful because of the collaboration and shared mindset from the C-suite to engineers, business analysts, AI trainers and project managers. Both companies have cultures guided by agility and human-centered designs and work together to leverage the power of conversation to create experiences that delight customers.
In the words of DBS CEO, Piyush Gupta: “With the advent of technology, banking as we know it is being completely transformed. digibank places an entire bank in our customers’ hands, freeing up their valuable time, and allowing them to ‘Live More, Bank Less.’ As a leading bank in Asia, DBS believes in shaping the future of banking. With Kasisto’s conversational AI platform, we are embracing technologies that can make banking more interactive and intuitive for customers.”
Since day one, both companies have aligned their goals, teams and processes for mutual success – the definition of a true partnership. By leveraging KAI Banking, Kasisto’s conversational AI platform, DBS created digibank, India’s first mobile-only bank, and runs it with just one-fifth of the resources of traditional banks. Very quickly, DBS leveraged the platform to expand their KAI assistant from India to Indonesia and Singapore, and from mobile to the web and Facebook Messenger. In addition, the KAI-powered assistant is bilingual conversing in English and Bahasa Indonesia. With more than 1.8 million digibank customers in India, the KAI assistant handles 82% of digibank customers’ requests and inquiries without human intervention.
This is the world’s most mature deployment of a conversational AI assistant in a bank to date and serves as a blueprint for the coming wave of global banking innovation. It’s the result of our partnership.
We’re honored to receive this recognition and look forward to many more years innovating and changing the face of banking with DBS Bank.