The bank, which is hoping to unseat Citigroup as the leader in wholesale payments, started its virtual assistant project late last year after clients asked for an easier way to navigate the firm’s online portal, according to Jason Tiede, innovation head for treasury services. The bank hired a New York-based startup called Kasisto to run the program’s AI engine.
JP Morgan is unleashing artificial intelligence on a business that moves $5 trillion for corporations every day
