KAI Answers
KAI Answers allows for effortless access to the precise information needed, that is sorted, summarized and sourced from diverse data repositories and knowledge management systems.
KAI Answers scours through thousands of pages of internal policies, regulatory filings, banking procedures, web content, and intricate financial products so your team won’t have to.
Facilitate Generative AI + Human Collaboration with Unparalleled Speed and Accuracy
KAI Answers for Employees
Generate precise and comprehensive responses to employee queries as they serve your customers and members.
KAI Answers instantaneously searches your vast information network and delivers just the right information, allowing your human team to save precious time and concentrate on their primary goal: delivering exceptional customer experiences.
Significant Time Savings
Streamlined search and retrieval of information reduces time spent locating documents and processing applications, enhancing overall efficiency.
Enhanced Employee Onboarding and Efficiency
Quick access to key information accelerates new team member onboarding, allowing them to become productive faster without relying heavily on senior staff.
Improved Process Standardization and Compliance
Consistent access to standardized policies and procedures improves process adherence, reduces errors, and ensures traceability for compliance and audits.
KAI Consumer Banking with KAI Answers
Financial Institutions are empowered to leverage the power of LLMs, like KAI-GPT, to enable their consumer-facing digital assistant to produce generative replies based on any internal and/or public-facing document ingested via the KAI Portal.
Key Benefits
- Decrease Call Volumes: Improve containment rates and increase cost savings.
- Extend On-Demand Assistant Coverage: Deliver improved customer experiences with responses based on time-sensitive, localized, rapidly changing bank-specific content.
- Minimize Administration Costs: Simplify system maintenance with no model retraining, intent development, or advanced skills needed.
Kasisto Makes Banking Better
Explore Kasisto’s many use cases with our suite of powerful solutions.
Customer Assist
Financial institutions often experience significant spikes in customer support requests and inbound calls during major transition events like mergers, system upgrades, or conversions.
Kasisto’s virtual assistants with KAI Answers empowers financial institutions to handle these increased demands by leveraging prescriptive and generative AI-powered virtual assistants, ensuring consistent and efficient customer support during disruptions.
Agent Assist
When information is difficult to access, it leads to longer agent response times and slower resolutions to customer inquiries. This not only frustrates employees but also diminishes the overall customer service experience.
KAI Answers provides agents instant access to the information they need, significantly reducing onboarding time and boosting confidence in customer interactions. Empowering agents with quick, accurate answers enhances job satisfaction and improves overall service efficiency.
Employee Assist
Bank employees who handle mortgages often face inefficiencies as they search through multiple knowledge repositories or consult colleagues. This results in delays in the mortgage application process and increased back-and-forth with applicants.
KAI Answers integrates seamlessly with the bank’s knowledge repositories, providing employees with direct, referenceable answers to mortgage-related questions and quick access to relevant documents and policies. This streamlined access reduces the interactions needed to process an application, improving efficiency and overall service quality.
Kasisto Makes Banking Better
Explore Kasisto’s many use cases with our suite of powerful solutions.
Secure, Contextual Data
Fueled by KAI-GPT, KAI Answers paraphrases flat, tabular text from a range of your bank’s documents, turning it into natural spoken language for use by bank employees when working with customers and members. And the application operates within a safe and secure framework that safeguards your financial institution, brand, and sensitive data.
Targeted Searching
KAI Answers knows where to search from your specified public and proprietary content to find the information you need.
Content Sorting and Pinpointing
KAI Answers sorts all identified sources and pinpoints the most relevant and helpful content for answering questions.
Natural Language Summaries
KAI Answers summarizes sorted content into natural language answers to questions, ready to be read aloud, chatted, emailed, or communicated to customers.
Source Referencing
Each summary provided by KAI Answers includes specific references and pointers to the sources so users can dig deeper or see the complete context to bolster their confidence.
The Future of AI is Here
Interested in learning how we built KAI-GPT? Find out all about our approach.
