Kasisto Appoints Kiran Narsu as Chief Revenue Officer to Scale the Company's Rapidly Growing Demand for Conversational AI
Finance Industry Veteran to Drive Worldwide Sales and Go-to-Market Strategies that Capitalize on Kasisto’s Successes Deploying Its Platform
NEW YORK, April 5, 2017 – Kasisto, creators of KAI, the leading conversational AI platform for finance, announced today that Kiran Narsu has joined the company as Chief Revenue Officer. Narsu brings more than 20 years of experience working with global financial institutions – selling and deploying products and solutions built with leading-edge technology. At Kasisto, he will accelerate the adoption of KAI by growing and streamlining the company’s direct and indirect sales channels in North America, APAC and EMEA.
Narsu has a track record of building successful teams and establishing deep relationships with customers that result in high-value sales and rapid growth. Most recently, he was Senior Vice President of Sales at Digital Reasoning, a cognitive computing company with AI-based products to manage risk and compliance for investment banks and strategic partners. At Pegasystems, he gained successful traction for its BPM, KYC and customer service products among global tier one financial institutions and systems integrators. Narsu also spent more than 10 years at Oracle Financial Services through its acquisition of i-flex, and as Vice President Global Sales for Financial Services Analytical Applications he drove growth for OFSAA, the leading risk, compliance and performance management analytics solution in the market and a cornerstone of Oracle’s financial services go-to-market strategy.
“We are thrilled to have Kiran on the team and lead our next phase of growth,” said Kasisto CEO and Co-Founder, Zor Gorelov. “The demand for conversational AI among retail banks, credit card companies and wealth management firms has really turned a corner and exploded. The tire-kicking is over as evidenced by the strong interest from institutions around the globe. Kiran has exactly what it takes to leverage our successes to date and help us achieve our aggressive goals – industry relationships, technical depth to translate market benefits and growing global teams that are fast, lean and laser-focused on results.”
“Products that leverage AI and big data have been in my DNA for some time, and so have the complexities of the finance industry,” said Narsu. “Kasisto has done an amazing job productizing complex AI technology to create an enterprise-ready platform with immediate, measurable benefits – whether that’s reducing customer care costs or creating entirely new, engaging experiences. It’s not often that a company can so quickly translate its vision to deploying products in market, especially given the challenges inherent in financial systems. That’s why I’m excited to join the Kasisto team and put our sales into high-gear. The platform is more than ready to meet the market demand.”
On the heels of closing Series A funding in January 2017, Kasisto is investing its new capital into both growth and scaling the execution of its early position as a leader in conversational AI. In addition to key hires in sales, solutions and engineering, and opening offices in APAC, the company recently introduced a significant platform enhancement, KAI Insights, which takes data analysis to the next level by creating proactive recommendations, contextual promotions and real-time notifications.
Kasisto counts many of the world’s leading financial institutions as customers licensing KAI – several public and many under NDA in various stages of deployment. These companies are leveraging omni-channel KAI-powered bots and assistants to decrease customer care costs by deflecting and triaging inquiries as well acquire customers via new channels, increase sales with contextual offers, increase brand loyalty with customer financial well-being and competitively differentiate themselves with entirely new banking experiences.
Marquee customers include DBS Bank and Mastercard. Kasisto’s partnership with DBS started with the launch of digibank, powering the virtual assistant in India’s first mobile-only bank. Very quickly, DBS leveraged KAI’s omni-channel capabilities to expand the KAI-powered assistant to the web and then to Facebook Messenger, and to expand from India to Indonesia and Singapore. Mastercard chose KAI to help make commerce more conversational and power their banking bot. Kasisto expects its track record with innovative financial institutions to continue at an even faster pace givens Narsu’s own track record and leadership for accelerating growth.
Founded in 2013, Kasisto is on a mission to enable companies to attract, engage, support, and transact with their customers via human-like, intelligent conversations, anytime, anywhere. Kasisto’s conversational AI platform, KAI, powers omni-channel bots and virtual assistants with deep domain expertise across mobile apps, web, messaging platforms, wearables, and IoT devices. With contextual and personalized conversations, they fulfill requests, solve problems, and predict needs as well as help companies support, market, and upsell products and services. Built with the deepest AI portfolio in the industry, KAI is an agile platform with self-service tools to customize and continually improve consumer experiences and seamlessly add new features. As an SRI International spin-off, Kasisto leverages decades of artificial intelligence research and IP to create a full-stack, scalable, enterprise-ready platform. For more information visit www.kasisto.wpengine.com and follow @kasistoinc on Twitter.