KAI Gets
Ready for Insurance

This means you can empower your agents to better serve customers, and even help your customers to self-serve.

Whether your customers want to understand the details of their policies, submit a claim, or add coverage for new homes, cars and life’s events – KAI can help them with the power of intelligent conversations.

KAI Insurance Solutions
KAI Insurance Services - House - Medical - Car

Customers expect you to have their back. KAI delivers.

Understanding insurance can be complicated for consumers, especially during stressful times – a car accident, theft or natural disaster, and even when times are positive – like the birth of a baby, or the purchase of a new home or car.

With the right smart virtual assistant, you can support the needs of your customers. Only KAI can track the conversation’s context so KAI-powered virtual assistants and bots do more for your customers, when they need it.

Meeting Business Goals Through Exceptional Customer Journeys

KAI Chat - example home damages conversation

Servicing with Intelligent
Conversations

For many consumers, insurance is a confusing maze of possibilities. Many don’t fully understand what each policy covers. They struggle to find the information they need to make informed decisions. But today’s consumers also want to manage their relationships with companies in digital channels – especially apps and websites.

KAI can help your customers understand their policies and self-serve to get the information they need, or provide you with the information you need.

When your customers need a human-touch, KAI can seamlessly hand-off to your agents to complete more complicated tasks.

Some of the ways KAI services your customers

  • Explain policy types and details
  • Help file a claim
  • See claim status and history
  • Report an incident – accidents, thefts, property damage
  • Report a catastrophe – natural disaster
  • Get billing details
  • Extend coverage
KAI Chat example - remind customer to update policy

Keeping Their Goals in
Mind to Keep Them Engaged

Everyone could use some help with insurance. In fact, insurance decisions often come during life’s biggest milestones. Consumers will buy insurance from who they believe is a trustworthy expert. They are trusting you with their most valuable and precious possessions.

Doing more for your customers, does more for your brand loyalty.

You need a proven solution to engage your customers. KAI’s unique ability to track intent means each conversation is intelligent and helpful.

When KAI’s virtual assistant or bot engages your customer, it keeps your customer’s goal at the forefront of the conversation so your customers. Navigating context allows KAI to fulfil their needs.

Some of the ways KAI services your customers

  • Notify when payments are due
  • Send updates about claims
  • Suggest ways to save on car or home insurance
  • Get alerts about changes in policies or approaching expiration
  • Ask for an insurance tip
KAI Chat example - add new car to policy

Identifying the Right
Product at the Right Time

Policy recommendations and offers that come via intelligent conversations not only decrease your customer acquisition costs, but also increase your standing. Improve your customer’s perception that you actually understand their needs versus simply want to sell a product or service.

KAI delivers relevant, timely, contextual suggestions based on insights you know about your customers so you can automatically improve your customer interactions.

KAI takes the friction out of the up-sell and cross-sell flows and is far more effective in cost and results.

Some of the ways KAI services your customers

  • Get a quote
  • Apply for a policy
  • Recommend a policy
  • Add a vehicle
  • Explain the benefits of renewals
  • Receive personalized marketing
  • Enroll in promotion or campaign

Handing Off to a Human Agent: KAI Shares Context for a Seamless Transition

Even the smartest systems cannot fulfill every imaginable customer request. KAI has been designed to hand-off a conversation to a live chat agent or contact center agent and knows how to keep the customer happy along the way.

Kai
  • notificationYour customer is notified that they are being transferred to a live chat agent.
  • contextKAI gives the agent the context he or she needs to get up to speed.
  • positive experienceThe customer gets a seamless, positive experience.
  • KAIWhen the live chat session is finished, KAI can take over the interaction again.
Take full control of your future

Platform Tools & Services

Unlike other AI solutions on the market that keep you trapped in a a service cycle, KAI comes with everything you need to customize, maintain and grow your conversational experiences. With KAI’s platform console you have a full suite of tools to measure engagement and continually train your virtual assistant to respond to ever-changing business goals, KAI is designed to help you easily add new features and services, channels, and markets.

Business Dashboard

Business Dashboard

Measures engagement, usage, system coverage, transfers to live agent, and more. When you have a direct line to your voice of the customer, you need a platform that uncovers new insights, recommends ways to optimize, and gives you the tools to do it.

AI Training Analysis

AI Training & Analysis

Analyze the performance of the system. Train the AI models to increase the accuracy of existing conversations or add new ones. KAI’s machine learning paradigm puts you in the driver’s seat to teach KAI to do more for your customers based on actual usage data and insights.

Conversation Manager

Conversation Manager

Create, read, update, and delete the content used to build and design conversations. Manage content in one console and use the tools to segment and personalize conversations based on customer cohorts and market segments as well as channels.

This means your car insurance customers won’t get life insurance conversations and vice versa. Plus, you can run A/B tests and measure their impact directly from the
Platform Console.

Conversational AI is Changing the Relationship
Between Insurance Companies and Customers.

Don’t Get Left Behind.