It should be noted that TD did not create the AI tech, but formed a partnership with New York-based KAI Consumer Banking who operated Kasisto, which built a conversational AI platform. “Customer expectations are constantly evolving, and we believe AI is key to creating exceptional, personalized experiences and adding real value to our customers across our digital properties,” says Rizwan Khalfan, TD’s Chief Digital and Payments Officer. “TD’s investment in Conversational AI is part of our strategy to empower customers with deeper insights into their financial decisions as they make everyday purchases or prepare for big life moments.”
TD Bank adds AI-powered chatbot called ‘Clari’ to its mobile apps
