KAI’s flexibility allows it to act as an “AI brain” which makes it easily deployed across channels and markets. KAI virtual assistants and chatbots work across the bank’s mobile apps and websites as well as third-party channels such as messaging platforms and voice-enabled devices with customized assistants that reflect the bank’s brand.
“We’ve set ourselves apart in working with financial institutions to solve business objectives while improving the customer experience,” Tracy said. “Our customers chose KAI for its proven track record to drive business results while improving customer experiences. The platform is engaging with millions of consumers around the world, across multiple channels, in different languages, and is optimized for performance, scalability, security and compliance.”