What People Are Saying
Check out the latest news on Kasisto and the growth of conversational AI.
The bank has selected Kasisto’s Kai Banking platform for its track record of delivering reliable and intelligent conversations with customers of financial institutions. “The bot has the know-how to fulfill client requests, make actionable recommendations and solve problems – while providing banking services with a human touch. It can handle all of the unique ways people communicate and when there is a need to talk to a human, the bot can seamlessly hand-off to a live agent,” said Zor Gorelov, chief executive and co-founder of Kasisto.
This week’s guest on the podcast is Zor Gorelov, the co-founder and CEO of Kasisto. Kasisto specializes in creating banking smart AI that can fundamentally transform the way banks and financial institutions connect with and serve with their customers. I sat down with Gorelev to find out more about how Kasisto is helping its partners to achieve scale without opening another branch location.
This month, TD also introduced a chatbot service named KAI. Developed by New York-based startup Kasisto, KAI is an artificially intelligent tool that can answer customers' general text queries on Facebook and then move to more sensitive questions within the bank's app. Kasisto counts DBS Bank, Wells Fargo and MasterCard among its other customers.
Through KAI, TD app users will be able to check account information, review transaction histories and monitor spending levels. They’ll be able to get instant answers about spending-related questions, including how much they spent on recent weekend getaways, what their largest transactions were last week, or what they spent on groceries or trips to the coffee shop last month.
Take TD Bank, which announced this week that it would be leveraging KAI Banking, the “conversational AI platform” developed by Kasisto, within its mobile banking app. KAI is developed to provide AI-powered, data-driven customer experiences that seem to mimic the old way of chatting with a personal banker...
According to Kasisto Chief Product Officer and Co-Founder Dror Oren, financial illiteracy is at an all-time high, making it more important than ever for banks to reach customers wherever they happen to be, using language that’s easy to understand. Oren believes it’s not enough anymore for banking bots to answer basic questions or perform basic tasks. Modern virtual assistants, he said, need to be multi-skilled, offering contextual and actionable insights with educational value.
Byline Dror Oren, Chief Product Officer, Kasisto
There is no reason for traditional retail banks to be left out of helping Millennials improve their financial well-being. In fact, there has never been a better time to evolve from helping them move their money to helping them manage their money.
Anytime there is category creation, there is confusion. I think conversation as a user interface powered by AI-driven virtual assistants is an entirely new category. What worries me is the noise and often-times misleading claims surrounding the “AI for everything and anything” products that confuse our customers and set unrealistic expectations.
Kasisto’s banking bot Kai gives financial companies such as Mastercard a way to handle about 80% of online customer conversations without involving humans. Oren believes gendered bots are giving way to “robot-specific” identities without such clear gender lines. “It never pretends to be a human, and the lines are never blurry,” he says. Kasisto says it’s found its bots are most effective at answering requests and positive customer interactions when their personalities stick to their nature as an artificial intelligence, rather than mimicking human conventions.