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Kasisto Appoints Marcus Toh as Managing Director APAC to Strengthen Client Relationships and Expand Its Leadership Position for Conversational AI in Financial Services

New York (February 11, 2019)Kasisto, creators of KAI Banking, the leading Conversational AI platform for finance, today announced that Marcus Toh has joined the company as Senior Vice President and Managing Director, APAC based in Singapore. Toh will accelerate Kasisto’s established leadership position in the region and strengthen Kasisto’s existing customer relationships among leading APAC and global financial institutions. In this role, Toh will also manage Kasisto’s Singapore office – comprised of Sales, Services, and Support teams who ensure that every KAI deployment in APAC delivers business results while simultaneously delighting customers.

“The Asia-Pacific market is an important strategic focus for Kasisto, and we’re thrilled to welcome Marcus to both deepen our existing customer relationships and forge new ones,” said Zor Gorelov, CEO and Co-founder of Kasisto. “Marcus brings with him a successful track record of making a significant impact in two distinct environments – innovative startups and large global technology companies. I have no doubt this experience will fuel our next phase of growth in the region. Most importantly, our long-standing customer relationships in the region will benefit from Marcus’ customer-centric approach. Our Singapore team will continue the great work they do every day and now with Marcus, we’re poised for hyper-growth in APAC.”

Toh brings 20 years of experience helping information technology companies grow their businesses in the region. Prior to joining Kasisto, Toh was Managing Director, Southeast Asia and Greater China for StayinFront, Inc., a maker of CRM software, and before that, General Manager, Asia Pacific for Venali, Inc., which provides cloud-based communications and collaboration solutions across APAC. His career also includes business development roles at Hewlett-Packard and Brother International, among other companies.

“Kasisto created the only Conversational AI solution for financial institutions that is deployed in production across countries, languages, and channels. That solid foundation certainly drew me to the company,” said Toh. “That said, I am really excited about the next phase – partnering with customers, both existing and new, so they can unleash even more of the power of KAI to better service, engage and acquire their customers. I’ve joined at an incredible time – Kasisto has an innovative market-leading product, increased demand from financial institutions in the region, and an experienced AI team in Singapore.”

Kasisto has a long, established record as an US-based Fintech doing business in Asia with leading financial institutions. In April 2016, DBS Bank launched their first KAI-powered assistant and since then, the bank has deployed KAI across India, Indonesia, and Singapore, across multiple channels and languages. In November 2017, Standard Chartered Bank announced their partnership with Kasisto and have since launched Stacy, their KAI-powered chatbot in Hong Kong conversing in English and Cantonese.

DBS Bank and Standard Chartered Bank, among others, use KAI to create virtual assistants and chatbots that drive business results by engaging with customers across channels via intelligent, human-like conversations to:

  • Improve operational efficiencies by reducing call center volumes and empowering customers to self-serve
  • Increase brand loyalty and customer lifetime value by engaging with financial well-being recommendations
  • Decrease the cost of digital customer acquisition by offering personalized and contextual products and services

Kasisto Singapore has extensive experience building state of the art Conversational AI systems and working with the company’s customers to design and deploy KAI with immediate business impact. Built with the deepest AI portfolio in the industry, KAI is an agile platform with self-service tools to customize and continually improve consumer experiences and seamlessly add new features, channels, and markets.


About Kasisto

KAI is the leading Conversational AI platform for the finance industry. Kasisto’s customers include DBS Bank, J.P. Morgan, Mastercard, Standard Chartered, TD Bank and Wells Fargo, among others. They chose KAI Banking for its proven track record to drive business results while improving customer experiences. The platform is engaging with millions of consumers around the world, across multiple channels, in different languages, and is optimized for performance, scalability, security, and compliance. Built with the deepest AI portfolio in the industry, KAI includes platform tools and services to customize and continually improve consumer experiences as well as seamlessly add new features, channels, and markets. Kasisto is headquartered in New York City with offices in Silicon Valley and Singapore. Kasisto Singapore Pte Ltd is a wholly-owned subsidiary of Kasisto. For more information visit kasisto.com. Follow Kasisto on Twitter,  LinkedIn  and  Facebook.

CONTACT: kasisto@methodcommunications.com