FAQ | Kasisto

Got questions?

We’ve got answers.


What can MyKAI do?

Kai, a smart bot, helps you manage money, track expense across accounts, and answer banking questions. If you have Venmo, it can help make payments, too.

How does MyKAI work?

Kai is smarter than the average bot and uses next-generation conversational artificial intelligence that’s fluent in banking to understand what you need.

Is MyKAI free?


What banks do you support?

MyKAI works across multiple accounts and supports 20,000 US banks and credit cards.

Who is Kai?

Kai, your banking bot, understands and produces conversational language naturally. Type to it as you would to a friend, no prompts required. As you chat, it gets smarter, learning from your conversations eagerly. It will go so far as to suggest questions for you to ask if you type “help me.” Kasisto built Kai with our conversational AI platform, KAI Banking for Messaging.

Can Kai transfer money between my accounts? Make payments from my accounts?

Today, Kai cannot make payments or transfer money from your bank accounts. For that, your bank needs to integrate KAI Banking. Once it’s integrated by your bank, then you will be able to securely grant access to transfer money between accounts and make payments from them.

You can connect Venmo to MyKAI to pay people.

What messaging platforms can I use?

Reach Kai over Facebook Messenger, SMS, or Slack. If you like, connect all three.

Getting started

How do I get MyKAI?

First, sign up at Get MyKAI. Then, you’ll receive an email from mykai@kasisto.com with a link to get MyKAI and be prompted to follow three quick steps:

  • Create an account
  • Connect your bank accounts, credit cards, and Venmo
  • Choose a messaging app
Can I connect more than one messaging app?

Yes. You can connect all three apps, Facebook Messenger, Slack, and SMS. Wherever you take the conversation, Kai is there.


Check balances

With all of your accounts in one place, you can ask Kai anything about balances. In fact, ask Kai questions like these:

  • What’s my balance?
  • How much money do I have in checking?
  • What’s the current balance on my cc?
  • How much do I owe on all my credit cards?
  • What’s my available credit on my Visa?
  • How much money do I have in all of my accounts?
Categorize your spending

Kai knows expense categories to tell you summaries or breakdowns. Ask Kai questions like these:

  • How much did I spend on restaurants in May?
  • How about travel?
  • How much did I spend on groceries last week?
  • How much did I spend on gas last month?
  • How much have I spent on junk food in 2016
Track what you spend someplace

Kai understands how you spend your money and tracks expenses by merchant. You can ask Kai questions like these:

  • How much did I spend on Uber last week? Last month?
  • How much did I spend at Apple last year?
  • How much have I spent at Philz Coffee?
  • What was my largest Best Buy transaction?
Track when you spend

Kai can give you summaries and breakdowns for specific days or ranges. Ask Kai questions like these:

  • How much did I spend on June 2?
  • How much did I deposit in April?
  • How much did I spend on Visa cc last week?
  • How much did I spend last weekend?
  • How much have I spent in 2016?
Track how much you spend

Kai knows least, largest, and more. Track trends with questions like these:

  • Show my last 5 checks
  • Show my largest transaction in May
  • What was my largest hotel transaction in 2015?
  • What was my most expensive restaurant expense?
Pay with Venmo

If you have a Venmo account, Kai can help you pay people. Here are examples of how you can ask:

  • Pay Lauren $15 for pho
  • I’d like to send Sasha $20 for lunch
  • How much did I pay Andy last week?
  • Pay Cleo for rent
Get definitions

Kai knows 1,057 banking terms and counting. It can help you bank better. Ask questions like these:

  • What is the Fair Credit Billing Act?
  • What is APR?
  • What is compound interest?
  • How is a credit score defined?
  • Define FHA
  • What does garnishment mean for me?
Where does Kai learn banking definitions?

For its knowledge of consumer banking terms, Kai is indebted to online sources like Investopedia and the helpful glossaries provided by banks as well as the US Dept of Treasury, the Securities and Exchange Commission, and others. If Kai piques your interest, feel free to keep learning at these sites:  HelpWithMyBank.gov and US SEC, Information for the Individual Investor. Kai’s advice is well-considered but does not replace a lawyer’s or accountant’s.

Security and Privacy

How secure is MyKAI?

We take privacy and security very seriously. MyKAI is as secure and private as a bank’s mobile app. No personal or financial data is ever stored, and MyKAI uses read-only data about accounts from a secure independent aggregator.

We have reputable roots for enterprise-grade and banking-compliant security and privacy. In fact, Kasisto spun out of SRI International, where Siri was created.

You can read more at details at Security.

How private is MyKAI?

We only remember your email address, name, and which bank and messaging platform you use. We will never store or use any of your personal financial data. For example, when you give your bank username and password to add an account, we code the username and password, send them in a protected way to your bank, and then forget them completely. Our systems run in a secure environment.

You can read more details at Privacy.

Need help?

How do I ask Kai for help?

As a smart bot, Kai’s there to help. For suggestions of what to ask, just type “help me.”

What if I get stuck?

Gosh, we hope you won’t. That said, Kai is smarter than other bots in that it keeps your questions in mind to carry on a real conversation. If you want it to forget and start afresh, you can always type “start over.”

How do I turn off MyKAI if my phone is lost or stolen?

If your phone is lost or stolen, simply go here, sign into your MyKAI account and disconnect your bank, Facebook, and Slack accounts and phone numbers.Then, after you’ve disconnected your accounts from MyKAI, you can log into Facebook or Slack and delete your MyKAI conversations.

What if you don't support my bank?

MyKAI supports 20,000 banks and credit card accounts in the United States. If your bank is not supported, let us know, and we will try to help. Send an email to mykai@kasisto.com.

What if I don't live in the United States?

We have big plans for MyKAI, and it will be available in other countries. Please use the Get MyKAI signup form and let us know where you live. We’ll drop you an email as soon as Kai has landed.