Reveals how Kasisto’s conversational AI platform, KAI, delivers business results and engaging consumer experiences for DBS Bank
NEW YORK, October 23, 2017 — Kasisto Co-Founder and Chief Product Officer Dror Oren will present a groundbreaking case study revealing the results of Kasisto’s omni-channel deployment across three countries for DBS Bank at the Money 20/20 Conference in Las Vegas. The session is on Tuesday, October 24 at 3pm and titled, “Kasisto: Conversational AI Platform Powers Smart Banking Bots.”
In an increasingly mobile and connected world, consumers are looking for more from their banking partner. In this session, Dror will share how an AI-powered virtual assistant helps people track, analyze and manage their money in an engaging experience that feels as natural as texting a friend, all while helping banks connect with their customers in a more personalized and meaningful way.
“We have more than a year’s worth of evidence that proves implementing AI in financial institutions already greatly reduces costs while simultaneously improving the customer experience,” Oren said. “DBS has been a champion for this kind of innovation since day one, and I’m looking forward to showing off the real results and data with the attendees at Money 20/20.”
DBS Bank, a leading bank in Asia with over $320B in assets, is at the forefront of innovation creating lifestyle banking – seamlessly integrating banking into their customers’ everyday lives. By leveraging KAI Banking, Kasisto’s conversational AI platform, DBS created digibank, India’s first mobile-only bank, with just one-fifth of the resources of traditional banks. Very quickly, DBS leveraged the platform to expand their KAI assistant from India to Indonesia and Singapore, and from mobile to the web and Facebook Messenger. In addition, the KAI-powered assistant is bi-lingual conversing in English and Bahasa Indonesia.
DBS digibank itself breaks new ground, being a completely paperless, signatureless and branchless experience. That places a lot of responsibility on the virtual assistant as the face of the entire bank. With more than 1.5 million customers, the KAI assistant handles 82% of digibank customers’ requests and inquiries without human intervention. It’s an entirely new banking experience via intelligent conversations.
This is the world’s most mature deployment of a conversational AI assistant in a bank to date, and the in-depth case study serves as a blueprint for the coming wave of global banking innovation.
Oren will dive into the proven use cases and best practices that led to significant cost savings as well as entirely new banking experiences. He will share what it takes to design, develop, deploy and maintain a chatbot that can handle 82% of digibank’s customer inquiries and requests without a live agent’s involvement.
Founded in 2013, Kasisto is on a mission to enable companies to attract, engage, support, and transact with their customers via human-like, intelligent conversations, anytime, anywhere. Kasisto’s conversational AI platform, KAI, powers omni-channel bots and virtual assistants with deep domain expertise across mobile apps, web, messaging platforms, wearables, and IoT devices. With contextual and personalized conversations, they fulfill requests, solve problems, and predict needs as well as help companies support and market their products and services. Built with the deepest AI portfolio in the industry, KAI is an agile platform with self-service tools to customize and continually improve consumer experiences and seamlessly add new features. Marquee customers include DBS Bank, Wells Fargo and Mastercard. As an SRI International spin-off, Kasisto leverages decades of artificial intelligence research and IP to create a full-stack, scalable, enterprise-ready platform. For more information visit www.kasisto.com. Follow Kasisto on Twitter, LinkedIn and Facebook.
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