Tom McCabe, Managing Director at DBS Singapore, will join Dror, and together they will share our groundbreaking KAI Banking case study revealing the results of DBS’ yearlong omni-channel deployment across three countries.
They’ll dive into our proven use cases and best practices that drove to significant cost savings as well as entirely new banking experiences. You’ll hear how we created an omni-channel bot that handles 82% of all customer inquiries and requests without a live agent.
Our partnership started with the launch of DBS digibank, India’s first mobile-only bank, with KAI Banking powering its virtual assistant. Very quickly, DBS leveraged KAI Banking’s omni-channel capabilities to expand the KAI-powered assistant from mobile to the web and Facebook Messenger, and to extend from India to Indonesia and Singapore. This is the world’s most mature deployment of a conversational AI assistant in a bank to date, and the in-depth case study serves as a blueprint for the coming wave of global banking innovation.
We have a year’s worth of evidence that proves implementing AI in financial institutions greatly reduces costs while simultaneously improving the customer experience. DBS has been a champion for this kind of innovation since day one, and we’re looking forward to showing off the real results next week at the Bot Bootcamp.